Client Booking, Payment & Service Policies

SEIBELLA LUXURY WAXBAR

Beauty is meant to be experienced, not rushed.

SeiBella WaxBar is not a fast-wax business. It is a body-honoring sanctuary. We do not compete on speed. We compete on care, intention, and how a woman feels when she leaves our space.

Our policies protect the time reserved for each client, our service providers, and the thoughtful care we promise. Please review the terms applicable to your reservation before booking. By completing a reservation and accepting the policies shown at checkout, you acknowledge those terms.

1. Appointment Reservations

A deposit or applicable prepayment is required to confirm every appointment. Selecting an available date or time does not secure it until the required payment has been received and the booking is confirmed. Deposit amounts and service prices are displayed during booking. A standard deposit is credited toward the booked service. Incomplete or unpaid reservations may be released. Please verify the service, provider, date, time, and contact details before confirming.

2. Deposits & Prepayments

Appointment deposits are nonrefundable because they reserve professional time. Eligible deposits may be transferred only in accordance with the rescheduling rules below. A deposit is not an indefinite credit and cannot be transferred after forfeiture. Male Brazilian and intimate bikini appointments require full prepayment at booking. Specific prepayment terms disclosed for a service or promotion also apply.

3. The 48-Hour Notice Requirement

At least 48 hours' notice is required to cancel, reschedule, or materially change an appointment. A request received less than 48 hours before the scheduled start time is late. Send requests through our official booking channel or business text number; Instagram messages, social-media comments, and unanswered calls do not themselves establish a confirmed change. We use the time a valid written request is received to determine the notice period. A change is complete only when SeiBella confirms the new date and time. Requested openings cannot be guaranteed or held without required payment.

4. Late Rescheduling: Fee or Deposit Forfeiture

For an approved request to transfer an appointment inside the 48-hour window, clients may pay the $30 late-rescheduling fee to retain and apply the existing deposit to the rescheduled service. The fee is due before the transfer is completed, and the new appointment remains subject to availability. Alternatively, a client may decline the fee, forfeit the original deposit, and book a new appointment with a new deposit or required prepayment. The same deposit cannot both be forfeited and transferred. A new reservation does not restore a forfeited deposit.

5. Conditional Fee Waivers & Payment Deadlines

Only management may offer a conditional exception. If SeiBella agrees to waive a late-rescheduling fee in exchange for full payment, the client must provide a requested new date and time, receive confirmation of availability, and pay the entire remaining service balance before the specific deadline communicated by SeiBella. The appointment will not be moved until full payment is received and verified. A promise to send payment later is not payment. If the deadline passes without the required payment and scheduling information, the waiver expires; the original booking may be canceled and its deposit forfeited. A later message is a request for a new reservation, not an extension of the expired offer. An exception on one occasion does not create an exception on future bookings. Staff cannot independently waive these terms.

6. Late Cancellations

Canceling within 48 hours results in forfeiture of the deposit. A fully prepaid service is subject to its separately disclosed cancellation terms. Notifying the salon of an inability to attend does not itself waive the policy. A future booking requires a new deposit or applicable prepayment.

7. Missed Appointments & No-Shows

A no-show occurs when a client fails to attend and has not completed an approved cancellation or transfer. The applicable deposit or prepaid amount may be forfeited under the disclosed reservation terms. A separately disclosed and authorized $30 no-show charge may apply. Unpaid, properly authorized fees must be settled before another appointment is confirmed. After repeated no-shows, management may require full advance payment, restrict advance-booking privileges, or decline future reservations.

8. Late Arrival

Our arrival grace period is 8 minutes. Please notify the salon if you expect a delay. Arriving late can reduce the time available, prevent additions to the service, or require cancellation if the treatment can no longer be safely or properly completed. A courtesy message about traffic does not extend the appointment. If SeiBella is running behind, we will make reasonable efforts to communicate and honor your service without compromising care.

9. Limits on Rescheduling

An eligible deposit may be used for no more than two approved reschedules when each change satisfies the applicable requirements. After two reschedules, a new deposit is required. Changes in service type, treatment duration, or provider may require a different reservation. Previously forfeited deposits cannot be reinstated by choosing a new date.

10. Menstruation & Intimate Appointments

Menstruation does not automatically prevent a Brazilian wax. Clients who are comfortable and can prepare appropriately may keep their appointments. Contact us if you need guidance. A client may always decline to proceed with an intimate service. Starting your period does not automatically waive the 48-hour booking policy. If you prefer to reschedule, the normal notice, fee, and deposit provisions apply.

11. Illness & Unexpected Circumstances

We understand that illness, family emergencies, transportation issues, work conflicts, and unexpected events happen. Contact us promptly. These events do not automatically cancel previously disclosed payment and notice conditions, although management may review exceptional circumstances individually. Do not attend when you may expose others to a contagious illness. If a service must be postponed for safety, payment treatment will depend on the circumstances, accepted terms, and applicable law.

12. Intake Forms, Health Disclosures & Consent

Required intake, health-history, consent, and service-specific forms must be completed accurately before treatment. Inform your provider of relevant allergies, medications, topical products, recent exfoliation or cosmetic procedures, skin conditions, sensitivities, and other facts that could affect safety. We may modify or decline a service if essential information is missing or if proceeding is inappropriate. Consent may be withdrawn; clients may ask for a treatment to pause or stop at any time.

13. Service Suitability & Preparation

We may postpone, adjust, or decline treatments when skin irritation, wounds, suspected infection, recent procedures, insufficient hair growth, incorrect preparation, or other relevant circumstances make the planned service unsuitable. Follow pre-care and aftercare directions for your treatment. Results may vary with skin condition, hair growth, previous treatments, and aftercare. Payment consequences are determined by the cause, the accepted booking terms, and applicable law.

14. Hygiene & Check-In

Please arrive clean and appropriately prepared, especially for intimate treatment. Check in upon arrival and use the restroom before being called into the treatment room when possible. Your appointment reserves a service, though exact room-entry time may vary with the needs of the preceding client. Our licensed professionals follow appropriate sanitation and disinfection procedures. No client will be rushed or shamed during treatment.

15. Guests & Children

To protect client privacy and maintain a calm treatment environment, additional guests and children are not permitted in treatment rooms or the waiting area unless approved in advance. Arrange childcare and transportation before your appointment. Clients seeking assistance or a reasonable accommodation should contact management beforehand so appropriate arrangements can be discussed.

16. Minors

Services for minors are subject to age restrictions, treatment suitability, and applicable parent or guardian consent requirements. A parent or guardian may need to authorize or attend the appointment. Some intimate or advanced services may be unavailable to minors. We may decline a service when valid authorization or appropriate conditions cannot be established.

17. Professional Conduct

Clients and employees deserve a respectful, safe environment. Sexual comments or harassment, threatening behavior, unwanted touching, abusive language, discrimination, and deliberate violations of professional boundaries are not tolerated. Natural bodily responses, anxiety, questions, and requests for comfort are not misconduct. Serious or repeated inappropriate conduct may cause a service to be stopped and future booking privileges to be refused.

18. Prices, Services & Add-Ons

The confirmed service, price, and reserved time determine the appointment. Any requested upgrade, additional service, or material price change must be agreed upon before it is performed. Add-ons are subject to available time. Clients cannot substitute another service without approval. A price increase published after booking will not retroactively change an accepted reservation without an agreed adjustment.

19. Payments & Card Authorization

Accepted payment methods are those shown at checkout or communicated through official business channels and may include card, cash, and Zelle. All deposits, remaining balances, and properly authorized charges must be received by the applicable deadline. A payment is complete only when received and verified. Clients must be authorized to use the payment method submitted. Saving a card does not authorize unlimited charges; cancellation and no-show charges are processed only when disclosed and validly authorized. Any permitted card surcharge must be disclosed before payment and itemized as required.

20. Refunds & Service Concerns

Deposits are nonrefundable as disclosed at booking, while eligible transfers follow the rules above. Completed treatments are generally final, subject to applicable law. If a result or experience concerns you, contact management promptly with the service date, a description, and voluntary photographs when useful. We may request an assessment before deciding whether a correction, credit, or refund is appropriate. No identical outcome can be promised for every body or skin type. If SeiBella cancels and cannot deliver a prepaid service or suitable alternative, any refund or other remedy legally due will be provided. Nothing here removes nonwaivable consumer rights.

21. Packages & Prepaid Series

Packages are governed by the session count, included treatments, eligibility, and redemption terms disclosed when purchased. They are generally for the original purchaser, require advance booking, and remain subject to appointment policies. Missed sessions may be deducted only under terms properly disclosed for that package. Our standard service packages generally have a 12-month redemption period; the 12-Brazilian package has a 13-month period, subject to the purchased offer and applicable law. Products legally treated as gift certificates are governed by gift-certificate protections rather than an impermissibly shorter expiration term.

22. Gift Certificates & Promotional Credits

Purchased gift-certificate value is governed by applicable Illinois and federal gift-card requirements, including minimum validity and restrictions on post-purchase fees. A certificate does not reserve an appointment; recipients must book under the usual policies. Any bonus credit awarded during a promotion may have separately disclosed limits and terms. Gift certificates do not automatically reinstate forfeited deposits. Replacement of a lost certificate depends on verification of the original purchase and remaining value.

23. Groupon, Coupons & Promotions

Groupon promotions are intended for eligible first-time clients and subject to the offer's one-time-use and other conditions. Discounts cannot be stacked unless stated. Provide required vouchers or barcodes before the appointment as instructed. Booking, intake, cancellation, and no-show policies still apply. A voucher may be redeemed or adjusted following a missed appointment only where the disclosed offer and voucher-provider rules permit.

24. Booking Technology & Communications

Online booking systems and payment tools can occasionally experience errors. Report problems promptly through our official contact channels. A failed checkout or unsubmitted form does not automatically create a confirmed reservation. Appointment reminders are a courtesy; not receiving one does not cancel a confirmed booking. Please verify all confirmation details. Changes must be approved and confirmed by SeiBella. Instagram DMs and social-media comments are not confirmed booking or cancellation channels.

25. Privacy, Photography & Recording

We respect the confidentiality of intimate and personal services. Promotional photographs and videos require appropriate client permission. Declining optional promotional media consent does not disqualify an otherwise eligible client from treatment. Do not photograph or record clients or employees without permission. Intake, booking, and payment information is used for legitimate business purposes and handled under applicable privacy requirements.

26. Changes Initiated by SeiBella

Provider illness, emergencies, equipment problems, or scheduling errors may occasionally require us to change an appointment. We will contact affected clients promptly and offer a suitable alternative where possible. A client will not incur a client-cancellation penalty solely because SeiBella cannot honor a confirmed booking. Undelivered prepaid services will be resolved through appropriate refunds or other legally required remedies.

27. Payment Disputes & Documentation

If you believe a payment is incorrect, please contact management so we can review it. During a bank or processor dispute, SeiBella may provide booking confirmations, the terms accepted at purchase, payment authorizations, receipts, service records, and relevant communications to the financial institution. A client retains all lawful rights to dispute charges; we do not require clients to surrender those rights. A disputed account may be reviewed by management before new reservations are accepted.

28. Enforcement & Policy Changes

These policies apply consistently. Staff may not independently promise exceptions, waive fees, or transfer forfeited deposits. Management-approved accommodations must be documented and are valid only under their stated conditions and deadlines. A single exception does not change the general policy. Material revisions will apply to future reservations under the updated terms and will not retroactively add charges to earlier bookings. If any term is unenforceable, the rest remains effective to the extent allowed by law.

Our commitment: Your time matters. Our providers' time matters. Every appointment represents preparation, reserved availability, and an intentional experience. We appreciate clients who respect that commitment.

SEIBELLA LUXURY WAXBAR
www.sbwaxbar.com
708-971-8179